Shipping Policy

Effective date: September 1, 2026 · Last updated: September 1, 2026

1. Which stores this covers

This policy applies to every order placed on a store operated by Aston Ridge LLC. Where a specific store or product page states a different delivery window, that window applies to that product.

2. Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding US federal holidays) after payment is confirmed. Orders placed after [2 pm ET] or on weekends are processed the next business day. During peak periods (Black Friday to Christmas) processing can take up to 5 business days; we state this on the store during those periods.

3. Delivery times and costs

We ship to addresses in the United States only. Delivery estimates are business days after dispatch, not after ordering. The total expected window (processing plus delivery) is shown on the product page and at checkout before you pay. Shipping costs and any sales tax are shown in full at checkout.

Some products ship directly from our fulfillment partners' warehouses, including warehouses outside the United States. Where that is the case the product page says so and the delivery window above already accounts for it.

4. Tracking

Every order is shipped with tracking. You receive a shipping confirmation email with a link to the store's tracking page as soon as the parcel is dispatched; the page updates automatically as the parcel moves. Tracking can take 2 to 5 business days to show the first scan after dispatch. If your tracking has not updated for 5 business days, or the estimated delivery date has passed, email us with your order number and we will investigate with the carrier.

5. Delays and your right to cancel

We follow the FTC Mail, Internet, or Telephone Order Merchandise Rule. If we cannot ship your order within the time stated at checkout (or within 30 days if no time was stated):

• We email you before the original date with a revised shipping date.
• You can accept the new date or cancel the order for a full refund. Cancelling is free: reply to our email or contact us by any method below.
• If the delay is more than 30 days beyond the original date and we do not hear back from you, we cancel the order automatically and refund you in full.
• Refunds for cancelled orders are issued within 7 business days to your original payment method.

Carrier delays after dispatch (weather, carrier backlog) are outside our control, but we still track the parcel with you and apply the lost-parcel rules below if it does not arrive.

6. Addresses and delivery attempts

• Check your address at checkout. You can correct it free of charge by emailing us before the order is processed.
• If a parcel is returned to us because of an incomplete or incorrect address you provided, we can reship it (shipping fee applies) or refund the product price minus the original shipping cost.
• If the carrier cannot deliver after its standard attempts and the parcel is returned, we contact you to arrange reshipment or a refund.
• We can ship to PO boxes for most products; where a product requires a street address, checkout will say so.

7. Lost, stolen or damaged parcels

• Lost in transit: if tracking shows no movement for 10 business days after dispatch, or the parcel is confirmed lost by the carrier, we send a replacement or a full refund, your choice.
• Marked delivered but not received: check with household members, neighbors and the mailroom, and wait 2 business days (carriers sometimes scan early). Then email us; we open a carrier investigation and, if the parcel is not found within 7 business days, we replace or refund it.
• Damaged on arrival: email us a photo of the item and the packaging within 7 days of delivery. We send a replacement or a full refund and cover any return shipping.

8. Multiple shipments

Orders with several items may ship in more than one parcel, sometimes from different warehouses. You receive a tracking link for each parcel and pay shipping only once. Each item's 30-day return window starts on its own delivery date.