One standard. Every store.
Aston Ridge LLC operates a portfolio of online stores across different product niches. Each store carries its own name. Behind every one of them stands the same company, the same customer service team and the same shipping and return standard.
The operator behind the stores
Aston Ridge LLC is a US limited liability company that builds and runs direct-to-consumer online stores. We select the products, run the storefronts, handle payments, ship the orders and answer every customer question ourselves. If you bought from one of our stores, Aston Ridge LLC is the company you bought from.
We run the stores
Product selection, storefront, pricing and checkout for every brand in our portfolio. Each store is focused on one niche so the range stays sharp and the service stays personal.
We answer the emails
One in-house customer service team for all stores. A person replies within one business day with a solution, not a referral.
We ship and take returns
Every order gets a tracking page. Every product can be returned within 30 days under one published return policy that applies to all our stores.
Products sold: physical consumer goods (clothing, footwear, accessories, home goods), priced in US dollars and shipped to addresses in the United States. We do not sell digital goods, subscriptions or age-restricted products.
Five things we hold every store to
Customer service and customer retention are the business. A customer who comes back is the only proof that a store works, so these five rules apply in every niche we operate in.
From checkout to your door
Every store follows the same four steps, so you always know what to expect and who to contact.
You order at the store
Checkout happens on the store's own website over an encrypted connection. Prices, shipping costs and taxes are shown before you pay.
We confirm by email
You receive an order confirmation with your order number and a link to the store's tracking page within minutes.
We ship with tracking
Orders are processed within 1 to 3 business days and delivered within the window stated in our shipping policy. Your tracking page updates automatically.
30 days to return
Not right? Email us with your order number within 30 days of delivery. Our return and refund policy tells you exactly how it works.
Questions about an order? Talk to a person.
Include your order number and the store you ordered from. We reply within one business day and solve it in the same thread.
- inquiry@astonridgellc.com
- Aston Ridge LLC, 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States
- Reply time
- Within one business day
Before you email, have this ready
- Your order number (in your confirmation email)
- The store you ordered from
- For damaged or wrong items: a photo of the item and the packaging
- For returns: the item(s) and, if you like, the reason
We solve most questions in one reply: tracking, address changes, cancellations, returns and refunds. Everything we promise is written down in our policies.
Frequently asked questions
Who did I buy from?
From Aston Ridge LLC. Our stores each have their own name and website, but the seller and the company that fulfills your order is Aston Ridge LLC. The store name is shown in your order confirmation email.
How do I track my order?
Use the tracking link in your order confirmation or shipping email. It opens the store's own tracking page and updates automatically. If your tracking has not moved for 5 business days, email us and we will chase it for you.
How do returns and refunds work?
You can return any item within 30 days of delivery. Email us with your order number, we send you the return instructions, and we refund to your original payment method within 5 to 10 business days after the return arrives. Full details are in the return and refund policy.
Can I cancel or change my order?
Yes, as long as it has not been processed. Email us as soon as possible with your order number. Once the order is on its way, the 30-day return policy applies instead.
What if my item arrives damaged or wrong?
Email us a photo within 7 days of delivery. We send a replacement or a full refund, our choice is yours, and we cover the return shipping.
Where do you ship?
Our stores ship to addresses in the United States, including Alaska, Hawaii and US territories. We do not ship internationally. See the shipping policy.
Legal information
Aston Ridge LLC is the legal entity behind every store listed on this page. Use these details for invoices, supplier correspondence and legal notices.
Aston Ridge LLC
Limited liability company formed in Wyoming, United States.
Registered address
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States
General inquiries
inquiry@astonridgellc.com
Privacy requests
inquiry@astonridgellc.com
Suppliers and partners
inquiry@astonridgellc.com
One set of policies for every store
These policies apply to this website and to every order placed on a store operated by Aston Ridge LLC. Each store links to the same documents at checkout.
Privacy policy
What we collect, why, who we share it with, and your rights under US state privacy laws.
Terms of service
The agreement that governs orders, promotions, and use of our stores and this website.
Shipping policy
Processing times, delivery windows, tracking, and what happens if a shipment is delayed or lost.
Return & refund policy
30-day returns, refund timing, cancellations, and damaged or incorrect items.
California residents: Do Not Sell or Share My Personal Information · Your privacy rights